A leading national health insurer partnered with The Clinic by Cleveland Clinic to enhance cancer care access, member outcomes, and experience – while delivering measurable ROI. Through the Cancer Concierge program, members receive expedited guidance from top oncology, pathology, and surgical specialists, helping to confirm diagnoses and optimize treatment plans.

The results of the program included:

• 94% member satisfaction
• 80% of cases recommended a change in diagnosis or treatment
• 2:1 ROI estimated per case

For health plans seeking to support members during one of life’s most complex health journeys, this case study demonstrates that virtual subspecialty expertise can simultaneously improve quality, experience, and financial performance.