Menu Close

Get a second opinion by one of Cleveland Clinic's 3,500 specialists

Play Video


Your benefits package includes Virtual Second Opinions by Cleveland Clinic – at no cost to you.

Direct access to a Cleveland Clinic expert physician for peace of mind

Your benefits package includes an innovative new telehealth service that lets you have your diagnosis and/or treatment plan reviewed by an expert physician from the world-renowned Cleveland Clinic, at no cost to you, from the comfort of your home.

Become More Informed About Your Case and More Certain About Your Care!

It’s easy, secure and convenient. All you need is a mobile device, laptop or desktop system. We’ll conduct a thorough intake, match you to the right expert physician, collect your medical records, and deliver an in-depth opinion in approximately two weeks. All at no cost to you.

“My local doctor is great, but having access to a Cleveland Clinic expert to talk through my condition gave me much greater peace of mind. ”

– Breast cancer patient


28% of case reviews result in a diagnosis change


72% of treatment plans are modified

Talk Live with a Leading Medical Expert in Your Specific Condition

After reviewing your case – including lab samples, scans and more – your Cleveland Clinic specialist will provide a detailed report and speak with you personally to review recommendations, answer questions and address concerns. So you can make informed decisions about your care and move with peace of mind toward better outcomes.

#1 in Cardiology
and Cardiac Surgery

Since 1995, US News & World Report

US News logo

#2 in the World

Newsweek World’s Best Hospitals, 2022


Don’t Think Twice about Getting a No-Cost Virtual Second Opinion from Cleveland Clinic if You are:

The Process

We’ll do the work, collecting and uploading your medical records for you and matching you with the correct specialist based on your diagnosis. You will receive a written educational second opinion as well as a live consultation with your expert physician on a video or phone call to review and ask questions. Your care team will be with you every step of the way. 

1. Live Intake with Nurse Care Manager

First, your Nurse Care Manager will carefully document your second opinion request, including any specific questions that you would like addressed during the process.

2. Records Collection

With your consent, we do all the work of collecting records and thoughtfully preparing your medical information for review by the expert physician to best evaluate your diagnosis and/or treatment plan. 

3. Pathology & Radiology Review

When applicable, we’ll carefully review your medical information including any pathology or imaging that was provided per your request. 

4. Expert Matching

Your Nurse Care Manager works with our Chief Clinical Officer to identify the best expert specialist for you. Cleveland Clinic has over 3500 specialists in 550 subspecialties to ensure you receive the highest-quality review of your diagnosis and/or treatment plan. 

5. Expert Review

Our expedited process makes direct access to Cleveland Clinic specialists possible weeks sooner that it might be via personal outreach. 

6. Opinion Delivered by Expert Physician

You’ll talk with your expert specialist on a live video call (where applicable), during which you’ll interact directly with your Cleveland Clinic physician and can ask questions about their recommendations.

Amwell employees and their immediate family members must enter the coupon code ONETEAM for a free second opinion at checkout. Extended family members of Amwell employees should enter the code VSOFAMILY at checkout to receive a second opinion at a discounted rate.