Amwell
Your benefits package includes Virtual Second Opinions by Cleveland Clinic – at no cost to you.
Direct access to a Cleveland Clinic expert physician for peace of mind
Your benefits package includes an innovative new telehealth service that lets you have your diagnosis and/or treatment plan reviewed by an expert physician from the world-renowned Cleveland Clinic, at no cost to you, from the comfort of your home.
Become More Informed About Your Case and More Certain About Your Care!
It’s easy, secure and convenient. All you need is a mobile device, laptop or desktop system. We’ll conduct a thorough intake, match you to the right expert physician, collect your medical records, and deliver an in-depth opinion in approximately two weeks. All at no cost to you.
“My local doctor is great, but having access to a Cleveland Clinic expert to talk through my condition gave me much greater peace of mind. ”
– Breast cancer patient
72%
Of cases result in a potential diagnosis change or recommended treatment plan modification.
Talk Live with a Leading Medical Expert in Your Specific Condition
After reviewing your case – including lab samples, scans and more – your Cleveland Clinic specialist will provide a detailed report and speak with you personally to review recommendations, answer questions and address concerns. So you can make informed decisions about your care and move with peace of mind toward better outcomes.
#1 in Cardiology
and Cardiac Surgery
Since 1995, US News & World Report
#2 in the World
Newsweek World’s Best Hospitals, 2022
Don’t Think Twice about Getting a No-Cost Virtual Second Opinion from Cleveland Clinic if You are:
- Diagnosed with a serious condition, such as cancer
- About to make a major decision about a medical next step, such as surgery
- Considering a treatment that involves risk or has significant consequences
- Dealing with a condition or chronic illness that isn't improving or is getting worse
- Confused about or struggling with a diagnosis or treatment plan
- Told a condition isn’t treatable
- Struggling between choosing from multiple treatment options
- To get the medical opinion of a world class physician without the cost and hassle of travel
The Process
Whether you’ve recently been diagnosed with an illness or want to explore more treatment options, a medical second opinion from Cleveland Clinic is a way to quickly and securely learn more and move forward with all of the information you need.
1. Online Registration
You’ll start the process by registering online and submitting details of your second opinion request.
2. Medical Records Review
We’ll carefully review your medical records after you upload them via our online platform.
3. Pathology & Radiology Review
When applicable, we’ll carefully review your medical information including any pathology or imaging that was provided per your request.
3. Expert Matching and Review
Our care team will match you with one of Cleveland Clinic’s 3,500 expert doctors who is specialized in your specific condition to ensure that you will receive the highest-quality review of your diagnosis and/or treatment plan. The expert specialist will then review and prepare your second opinion report.
5. Expert Review
Our expedited process makes direct access to Cleveland Clinic specialists possible weeks sooner that it might be via personal outreach.
4. Delivery of Your Second Opinion
A written report of your second opinion will be delivered to you within two weeks after you start.
1. Live Intake with Nurse Care Manager
Your Nurse Care Manager will carefully document your second opinion request. This call can happen right away when you register or you can schedule it for a later time.
2. Records Collection
With your consent, we do all the work of collecting records and thoughtfully preparing your medical information for review by the expert physician to best evaluate your diagnosis and/or treatment plan.
3. Records and Tests Review
We’ll carefully review your medical information (including any pathology or imaging that was provided, if applicable) per your request.
4. Expert Physician Matching
Your Nurse Care Manager works with our Chief Clinical Officer to identify the best expert specialist for you. Cleveland Clinic has over 3,500 specialists in 550 subspecialties to ensure you receive the highest-quality review of your diagnosis and/or treatment plan.
5. Expert Physician Review
Our expedited process makes direct access to Cleveland Clinic specialists possible weeks sooner that it might be via personal outreach. After we receive your records, a second opinion can be delivered within 4 days.
6. Opinion Delivered by Expert Physician
You’ll talk with your expert specialist on a live video call (where applicable), during which you’ll interact directly with your Cleveland Clinic physician and can ask questions about their recommendations.
