Your benefits package includes Virtual Second Opinions by Cleveland Clinic – at no cost to you.
Direct access to a Cleveland Clinic expert physician for peace of mind
Your benefits package includes an innovative new telehealth service that lets you have your diagnosis and/or treatment plan reviewed by an expert physician from the world-renowned Cleveland Clinic, at no cost to you, from the comfort of your home.
Become More Informed About Your Case and More Certain About Your Care!
It’s easy, secure and convenient. All you need is a mobile device, laptop or desktop system. We’ll conduct a thorough intake, match you to the right expert physician, collect your medical records, and deliver an in-depth opinion in approximately two weeks. All at no cost to you.
“My local doctor is great, but having access to a Cleveland Clinic expert to talk through my condition gave me much greater peace of mind. ”
– Breast cancer patient
28% of case reviews result in a diagnosis change
72% of treatment plans are modified
Talk Live with a Leading Medical Expert in Your Specific Condition
After reviewing your case – including lab samples, scans and more – your Cleveland Clinic specialist will provide a detailed report and speak with you personally to review recommendations, answer questions and address concerns. So you can make informed decisions about your care and move with peace of mind toward better outcomes.
#1 in Cardiology
and Cardiac Surgery
Since 1995, US News & World Report
#2 in the World
Newsweek World’s Best Hospitals, 2022
Don’t Think Twice about Getting a No-Cost Virtual Second Opinion from Cleveland Clinic if You are:
We’ll do the work, collecting and uploading your medical records for you and matching you with the correct specialist based on your diagnosis. You will receive a written educational second opinion as well as a live consultation with your expert physician on a video or phone call to review and ask questions. Your care team will be with you every step of the way.
1. Live Intake with Nurse Care Manager
First, your Nurse Care Manager will carefully document your second opinion request, including any specific questions that you would like addressed during the process.
2. Records Collection
With your consent, we do all the work of collecting records and thoughtfully preparing your medical information for review by the expert physician to best evaluate your diagnosis and/or treatment plan.
3. Pathology & Radiology Review
When applicable, we’ll carefully review your medical information including any pathology or imaging that was provided per your request.
4. Expert Matching
Your Nurse Care Manager works with our Chief Clinical Officer to identify the best expert specialist for you. Cleveland Clinic has over 3500 specialists in 550 subspecialties to ensure you receive the highest-quality review of your diagnosis and/or treatment plan.
5. Expert Review
Our expedited process makes direct access to Cleveland Clinic specialists possible weeks sooner that it might be via personal outreach.
6. Opinion Delivered by Expert Physician
You’ll talk with your expert specialist on a live video call (where applicable), during which you’ll interact directly with your Cleveland Clinic physician and can ask questions about their recommendations.