Consumer Perceptions on Second Opinions and Concierge Health Services

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As patients increasingly demand more access and visibility into their healthcare experiences, a study from The Clinic by Cleveland Clinic has uncovered new insights into patient attitudes about and barriers to accessing specialty care.

The survey found that:

  • 76% of respondents who had never had a serious health condition said they’d consider a second opinion if faced with such a challenge.
  • 71% of respondents who have experienced a serious health condition have considered obtaining a second opinion, but only half have done so.
  • 78% of respondents said they would be likely to seek a virtual second opinion (VSO) if it was offered as a benefit from their employer.
The report indicates why health plans and employers interested in adding high-demand services to their benefits portfolio should consider expanding access to high-quality specialty care for their members and employees.

Download the Report