First, go above. Second, go beyond.
Support your patient with the world’s best virtual second opinion program, by Cleveland Clinic.
Virtual Second Opinions by Cleveland Clinic
An expedited second opinion from an expert Cleveland Clinic specialist, without travel or red tape.
Step 1
Registration and Live Intake with a Nurse Care Manager
A dedicated Nurse Care Manager welcomes your patient via a live video intake, and initiates their case.
Step 2
Records Collection and
Expedited Matching
We do all the work of acquiring pertinent medical records and imaging and then matching your patient with a Cleveland Clinic expert physician specialized in their condition in just a few days.
Step 3
Expert
Second Opinion
Following an optional virtual visit with the Cleveland Clinic physician (video not available in all locations), your patient’s second opinion will be delivered via a written report.
Let's partner in your patient's care
Virtual Second Opinions by Cleveland Clinic can provide strong benefits for your diagnostic dilemma patients, those who are facing significant surgical procedures, and the patients for whom you’ve exhausted all your treatment options and want to validate your care plan. They’re also a good way to find out if there may be a clinical research trial available.
Frequently Asked Questions
- If your patient faces significant procedures that are invasive, costly, or involve a lot of downtime for rehab.
- When your patient presents with rare symptoms, imaging, and/or pathology that makes a clear diagnosis hard to render
- When you want a second set of eyes on a treatment plan.
No. Our team cannot file a claim with the patient’s insurance carrier or provide a procedure (CPT) code for our service.
However, if your patient’s employer offers this service as part of their benefits package, the service may be of no or lower cost to them. Encourage your patient to check with their employer.
Patients may also be able to pay with a Flexible Spending Account (FSA) or Health Savings Account (HSA). Patients are responsible for determining if this service is a Qualified Expenditure and any taxes, penalties, fines, or surcharges according to applicable federal and state law for utilizing it for a Non-Qualified Expenditure.
We typically deliver second opinions in just a few days once records are collected. Depending on individual situations, record collection may take some time, and in that case, the entire second opinion service takes about two weeks.
Second Opinions for Peace of Mind
| Included with Your Second Opinion | Concierge | Concierge Plus |
|---|---|---|
| Live Intake with Nurse |  | |
| Hassle-Free Concierge Record Collection | | |
| Dedicated Case Nurse | | |
| Written Report by Cleveland Clinic Physician | | |
| Follow-up Questions | | |
| Virtual Visit with Cleveland Clinic Physician | | |
| Patient's Cost with Code SECONDOPINION20 | $1,352 | $1,592 |
